About us

We are a family run business with a very simple business model – provide our customers with first class products and unrivalled, superior customer service as standard at competitive prices all year round.  We never offer our customers unrealistic offers or sales reduced prices (no 50% off, no BOGOF) – we always guarantee our best prices, every time.

Started in January 2014 by husband and wife team, Brian and Kate Vincent, we have cultivated, and rightly earned, an enviable reputation for our high standards of care throughout the double glazing industry and home improvement market not only on the Wirral but throughout Merseyside, Cheshire and North Wales.

We only source the finest UPVC and aluminium products including Rehau UPVC windows and doors, Real Smart aluminium windows, doors, bifolding and patio doors and roof lanterns, Xtreme and Rock composite doors and Guardian Warm Roof conservatory roof systems.  We then combine this with a level of customer care rarely seen these days and the fact that everything is fitted by our very own highly skilled, time served friendly fitters means that a first class job is delivered from start to finish.

Our extraordinary levels of customer care are supported and backed up by our approval through Trading Standards where we continue to maintain a 5 out of 5 star rating from our customers.  We are a proud member of FENSA (the double glazing industry’s gold standard) and are also Rehau Authorised Partners, Team Guardian approved as well as accredited with LABC (Local Authority Building Control).  Combine our accreditations with our comprehensive 10 year insurance backed warranty and our customers know they can buy from us with complete peace of mind.

We pride ourselves on offering a completely free, no hassle, no pressure quotation service.  Whether you are looking to purchase that dream conservatory, a full house of windows or replace a failed glass unit we will gladly come to your home and offer the most comprehensive industry advice in a professional and friendly manner.

Our stunning new showroom in Hoylake (Wirral) is open to all our retail and trade supply only customers.  One of our friendly and helpful team members will always be on hand to help assist you with any queries you may have. So why not come along, or give us a call, and see for yourself why Hilbre Windows is the Wirral and the North West’s number one choice.